Frequently asked questions
Where is Vie Jewelry based?
Vie Jewelry is proudly based in Canada, where we design and craft our collections with care and attention to detail.
Do you offer international shipping?
Yes! We offer international shipping so customers worldwide can enjoy our necklaces, rings, earrings, bracelets, and cuffs.
How long does shipping take?
Shipping times vary depending on your location. Domestic orders within Canada typically take 3–7 business days, while international orders may take 7–21 business days.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email so you can monitor its journey.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout.
Can I exchange or return an item?
Yes, we accept exchanges or returns within 14 days of delivery. Items must be in original condition and packaging. Please contact us at shopviexo@gmail.com to initiate a return or exchange.