Overview: Our return policy is designed to ensure your satisfaction with every purchase. Please review the following guidelines to understand the process and eligibility for returns.
Duration and Request Window: We offer a 14-day return policy, allowing a window of 7 days from the date of receiving your item(s) to request a return. This time frame gives you ample opportunity to inspect your purchase and decide if it meets your expectations.
Eligibility Criteria: To be eligible for a return, the item must remain in its original condition, unworn, unused, and accompanied by its original packaging.
Initiating a Return: To start the return process, simply email us with your request. Please note that returns will only be accepted if requested beforehand. Items returned without prior notification may not be eligible for return.
Final Sale Items: Items acquired during flash sales, are deemed final sale. These items are not eligible for refund, credit, or exchange and are accepted in their as-is condition.
Refund Process: Upon receiving and inspecting your returned item, refunds are processed promptly within 5 business days. If you haven't received your refund within 5 business days, please contact us via email for assistance.
Return Shipping Responsibility: All return shipping expenses are the responsibility of the customer. Please note that original shipping fees are non-refundable.
Warranty Coverage: For added peace of mind, we offer a 1-year warranty for items that may tarnish.
Damages and Issues: Inspect your order upon receipt, and if you notice any defects, damages, or receive the wrong item, please contact us immediately. We'll work with you to resolve the issue and make it right.
European Union 14-Day Cooling Off Period: For shipments into the European Union, customers benefit from a 14-day cooling-off period. This allows you to cancel or return your order within this timeframe, regardless of the reason, provided the items meet our standard return criteria.
We hope this breakdown clarifies our return policy, ensuring a smooth and satisfactory shopping experience for you. If you have any further questions or concerns, please don't hesitate to contact us.
