FAQs

We’re thrilled to connect with you and help you discover the perfect piece to express your style. From delicate necklaces and sparkling rings to elegant earrings, bracelets, and cuffs, each item is thoughtfully crafted with care in Canada. We also offer international shipping, so no matter where you are, you can enjoy our timeless designs.

Frequently asked questions

Where is Vie Jewelry based?

Vie Jewelry is proudly based in Canada, where we design and craft our collections with care and attention to detail.

Do you offer international shipping?

Yes! We offer international shipping so customers worldwide can enjoy our necklaces, rings, earrings, bracelets, and cuffs.

How long does shipping take?

Shipping times vary depending on your location. Domestic orders within Canada typically take 3–7 business days, while international orders may take 7–21 business days.

Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email so you can monitor its journey.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options available at checkout.

Can I exchange or return an item?

Yes, we accept exchanges or returns within 14 days of delivery. Items must be in original condition and packaging. Please contact us at shopviexo@gmail.com to initiate a return or exchange.

How do I care for my jewelry

To keep your jewelry looking its best, avoid exposure to water, perfumes, and harsh chemicals. Store pieces in a dry, soft pouch or box.

How can I contact Vie Jewelry for support?

You can reach us anytime at shopviexo@gmail.com. Our team is happy to answer questions, provide guidance, or assist with your order.